FAQ

HOW CAN I BUY BITCOIN?

We recommend this website for a guide on how to buy Bitcoin in your country

WHAT IS mBTC?

mBTC stands for milliBTC. 1 mBTC = 0.001 BTC.

HOW DO I TOP UP MY ACCOUNT?

After signing in, go to the Wallet tab and click GENERATE to receive your BTC deposit address. Send your BTC deposit amount to that address, and it will be credited to your balance within a few minutes. No need to wait for long confirmation times! If you get stuck, give our support team a shout at support@big2.win, and we’ll be glad to help.

HOW LONG WILL IT TAKE FOR MY DEPOSIT TO BE CREDITED TO MY ACCOUNT?

Your deposit will be credited to your balance within a few minutes. No need to wait for long confirmation times!

HOW DO I KNOW I HAVE BEEN CREDITED WITH MY DEPOSIT?

You will see a message box letting you know once your deposit has been received, and you will also receive an email. Your current balance is always visible in the top left corner of the screen, after signing in. Check the History tab for a list of all of your deposits.

HOW DO I WITHDRAW MONEY FROM MY ACCOUNT?

Your money can be withdrawn to your BTC wallet at any time. After signing in, click on the WITHDRAW button in the Wallet tab and follow the steps presented.

WHAT IS THE MINIMUM AMOUNT I CAN WITHDRAW?

The minimum withdrawal amount is 0.4 mBTC

ARE THERE ANY FEES WHEN I WANT TO WITHDRAW?

1% of the withdrawal amount + 0.4 mBTC will be subtracted from your remaining balance to cover the transaction fee.

ARE THERE ANY FEES WHEN I MAKE A DEPOSIT?

There are no deposit fees! The full amount received at your deposit address will be credited to your account.

HOW LONG DO I HAVE TO WAIT FOR MY WITHDRAWAL TO BE PROCESSED?

We perform a manual review of each withdrawal request to ensure the safety and security of all players, so please allow up to 24 hours for us to process your withdrawal.

CAN I CHANGE MY E-MAIL ADDRESS?

Please email support@big2.win with your request.

CAN I CREATE MORE THAN ONE ACCOUNT?

Customers are not permitted to create multiple accounts

CAN I PLAY ON MY MOBILE?

Yes, our game is mobile-friendly and you can access it from any browser. No downloads necessary!

CAN I PLAY ON MY COMPUTER?

Yes, our HTML5 game is cross-compatible, and you can play it inside your browser without having to install anything.

CAN I PLAY FOR FREE?

Yes, we have a free mode! After signing in, select "Free" as your Level to play against others for fun. No deposit required. This is the perfect environment for practicing and sharpening your Big 2 skills, before you decide to take the plunge and play for real money!