BIG2.WIN (the “Operator”) owns and operates the internet site of the Operator (the “Site”) and games described on the Site (together with the Site hereinafter referred to as the “Services”). This terms and conditions agreement (the “Agreement”) should be read by the user of the Services (the “User”) in its entirety prior to use. Please note that the Agreement constitutes a legally binding agreement between the User and by clicking the “I Agree” button if and where provided and/or using the Service, the User consents to the terms and conditions set forth in this Agreement. The User agrees that by accessing the Site, the User has read, understood, and agree to be bound by all of these terms and conditions. If the User does not agree with all of these terms and conditions, he/she is expressly prohibited from using the Site and must discontinue use immediately.
1. NO WARRANTIES & LIMITATION OF LIABILITY
1.1 The Operator disclaims any and all warranties, expressed or implied, in connection with the Service which is provided to the User “as is” and provides the User with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
1.2 Regardless of the Operator’s efforts, the Operator make no warranty that the Service will be uninterrupted, timely or error-free, or that defects will be corrected.
1.3 The User acknowledges that the Operator allows the User to gamble with virtual currencies. therefore, during the normal course of using the service, the User may lose some or all of the coins the User deposits. Under no circumstances will the Operator be liable for any of the User’s losses.
2. GRANT OF LICENSE
2.1 Subject to the terms and conditions contained herein, the Operator grants the User a non-exclusive, personal, non-transferable right to use the Service on the User’s personal computer or other device that accesses the Internet in order to access the games available and described on the the Site.
2.2 The Service is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction and (iii) individuals accessing the Service from jurisdictions from which it is illegal to do so. The Operator is not able to verify the legality of the Service in each jurisdiction and it is the User’s responsibility to ensure that their use of the Service is lawful.
3. MALFUNCTIONS
In the event that a game malfunctions, all gameplay during the malfunction period will be void.
4. WITHDRAWALS
4.1. The Operator has the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that the Operator suspects the User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that the Operator may determine that such an abuse has taken place also if the User’s activity on its online platform (the “Platform”), by itself, is not abusive, but the User’s activities on other such platforms in addition to the Platform, taken as a whole, constitute such abuse of the Operator’s bonuses, promotions, policies or rules.
4.2. For every withdrawal, the User agrees to pay The Operator a fee consisting of 1% of the withdrawal amount plus 0.4 mBTC, both of which will be deducted from the User’s remaining balance before the withdrawal is processed.
4.3. The User must complete the KYC verification procedure described in section 5 of this Agreement and pass all checks before the Operator allows the User to make his/her first withdrawal. The User’s legal name along with the cryptocurrency wallet address the User inputted for the withdrawal request must also pass the relevant AML screenings described in section 6 of this Agreement. Failing these screenings will result in the User’s withdrawal request(s) being denied and may lead to the User’s account being deactivated.
4.4. The User must also meet the wagering requirements defined in section 7 of this Agreement before the User is permitted to make a withdrawal request.
5. KNOW YOUR CUSTOMER (KYC)
5.1. In order to ensure the safety and security of all users of the Platform, while mitigating fraud and other unlawful acts such as money laundering, the Operator requires the User to complete its KYC verification procedure. The same verification procedure ensures that no individuals below the age of 18 are able to play. The Operator has partnered with the third party provider Sum & Substance (“Sumsub”) to realize a secure, three-step verification procedure. The User is not permitted to withdraw funds before completing all three steps of the verification procedure and having his/her application reviewed. The User’s application being rejected will result in the User’s account being deactivated and the User’s withdrawal request(s) being denied.
5.2. The verification procedure requires the User to submit valid documents proving the User’s age, identity and place of residence, while also requiring a biometric check to confirm the authenticity of the documents submitted. The User is required to complete the following three steps during the verification procedure: 1) Proof of identity 2) Selfie (biometric verification) 3) Proof of residence. The first step requires the User to submit an official government document — ID-card, passport or driving license. The Operator will determine the authenticity and legitimacy of the document to ensure that it has not been forged or altered. Step two requires the User to take a live, video selfie by allowing access to the User’s device’s camera, which is then matched to the ID document submitted in step one. The video selfie undergoes Sumsub’s Face Match and Liveness Check, which compares faces on the submitted images with each other and analyzes the movements of the person, confirming that documents belong to a particular person and that person is real. The third step is to upload a document proving the User’s residence. For this step, the Operator accepts bank statements, utility bills not older than three months, internet/cable TV/house phone line bills, or any letter from a recognized public authority certifying the address.
6. ANTI-MONEY LAUNDERING (AML)
6.1. After submitting the documents required for the KYC verification procedure, an AML screening will be carried out by Sumsub inside global databases of sanctions (OFAC, UN, HMT, EU, DFAT), watchlists, PEPs and adverse media and other 10 000+ data sources. Failing to pass this screening will result in the User’s account being deactivated and the User’s withdrawal request(s) being denied.
6.2. Whenever the User makes a deposit or withdrawal request, the User’s cryptocurrency wallet address also undergoes an AML screening carried out by Sumsub. Sumsub technology provides a comprehensive view of the public blockchain ecosystem and uses advanced analytics and data scraping to map suspicious transactions and related entities. The User’s crypto wallet address is screened for any connections to undesirable sources, including but not limited to darknet markets and other suspicious entities. Upon making a withdrawal request, if the crypto wallet address the User inputted fails this AML screening, the User’s withdrawal request will be denied. Similarly, upon receiving a deposit intended for the User, if the wallet address that sent the deposit fails this AML screening, that deposit will not be credited to the User’s balance.
7. WAGERING REQUIREMENTS
Mitigating collusion is the Operator’s priority with regard to AML and ensuring the fairness of the Platform. In order to disincentivize collusion, the Operator imposes the following wagering requirement that must be met before the User is permitted to make his/her next withdrawal request. If the wagering requirement is not met, the User must continue playing before being allowed to withdraw funds. The wagering requirement is defined with respect to the number of games the User has played along with the number of unique opponents the User has faced during those games. It is required that the number of unique opponents the User has faced be at least two times greater than the number of games the User has played. Note that this requirement will be easily met unless the User has played a small number of games relative to how many unique opponents the User has faced — a scenario that would raise the Operator’s suspicions of a User having engaged in collusion. In this case, the Operator requires that the User continues playing more games until the User has played a sufficient number of unique opponents to meet the wagering requirement, at which point the User will be permitted to make a withdrawal request.
8. INTELLECTUAL PROPERTY RIGHTS
8.1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Site are subject to copyright and other proprietary rights which are either owned by the Operator or used under license from third party rights owners. To the extent that any material contained on the Site may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for the User’s own personal and non-commercial use.
8.2. Under no circumstances shall the use of the Site grant to any User any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by the Operator or by any third party whatsoever.
8.3. No rights whatsoever are granted to use or reproduce any trademarks or logos which appear on the Site except as specifically permitted in accordance with this Agreement.
8.4. The User must not, nor must the User allow any other person to copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with the Site or any part of them in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Site, other than in the course of viewing or using the Site in accordance with this Agreement.
8.5. All intellectual property rights in the name of the Site, the logos, designs, trademarks and other distinctive brand features of the Operator and any content provided by the Operator for inclusion on the Site vest in the Operator. The User agrees not to display or use such logos, designs, trademarks and other distinctive brand features in any manner without the Operator’s prior written consent.
9. USE OF ‘COOKIES’ ON THE SITE
9.1. The Site uses ‘cookies’ to track the User’s use of the web and to assist the functionality of the Site. A cookie is a small file of text which is downloaded onto the User’s computer when the User accesses the Site and it allows us to recognize when the User comes back to the Site. The Operator uses cookies for the operation of the Site, including (for example) to allow the User to remain logged in as the User browses between, and use the User’s account to play games on different parts of the Site. The Operator also uses cookies for its own analytical purposes so that the Operator can identify where Users have encountered technical problems on the Site, and therefore help us improve the Users’ experience.
9.2. If the User objects to cookies or wants to delete any cookies that are already stored on the User’s computer, the Operator recommends that the User follows the instructions for deleting existing cookies and disabling future cookies on the User’s file management software. Further information on deleting or controlling cookies is available at www.aboutcookies.org. By deleting the Operator’s cookies or disabling future cookies the User may not be able to access certain areas or features of the Site.
10. THE USER’S REPRESENTATIONS AND WARRANTIES
Prior to the User’s use of the Service and on an ongoing basis the User represents, warrants, covenants and agrees that:
a) there is a risk of losing cryptocurrencies when using the Service and that the Operator has no responsibility to the User for any such loss;
b) the User’s use of the Service is at the User’s sole option, discretion and risk;
c) the User is solely responsible for any applicable taxes which may be payable on cryptocurrencies awarded to the User through the User’s using the Service;
d) the telecommunications networks and Internet access services required for the User to access and use the Service are entirely beyond the control of the Operator and the Operator shall have no liability whatsoever for any outages, slowness, capacity constraints or other deficiencies affecting the same.
e) the User is aged 18 or over;
f) the User is not currently self-excluded from any gambling site or gambling premises
g) the User will inform the Operator immediately if the User enters into a self-exclusion agreement with any gambling provider.
11. PROHIBITED USES
11.1. The Service is intended solely for the User’s personal use. The User is only allowed to wager for his/her personal entertainment.
11.2 The User is not allowed to use the Services if he/she has the nationality of one of the following jurisdictions: (the “Prohibited Jurisdictions”).
11.3. The foregoing restriction on using the Services for nationals of Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction, is a breach of this Agreement. Please note the Prohibited Jurisdictions under the license agreement are the following: Malta, Estonia, Bulgaria, United States, Canada, Cuba, Costa Rica, Hong Kong, Laos
12. BREACH
12.1. Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, the Operator reserves the right to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User and/or taking legal action against the User.
12.2. The User agrees to fully indemnify, defend and hold harmless the Operator and its shareholders, directors, agents and employees from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of: (i) the User’s breach of this Agreement, in whole or in part; (ii) violation by the User of any law or any third party rights; and (iii) use by the User of the Service.
13. COIN REMOVAL
13.1. The Operator reserves the right to add and or remove all coin/cryptocurrencies as the Operator sees fit. The Operator will announce the removal of any coin/cryptocurrencies from the Platform with a notice of 30 days, before disabling deposits and withdrawal.
13.2. The User is responsible for withdrawing any coin/cryptocurrency in the User’s account within the 30 days of announced removal from the Operator.
14. AMENDMENT
The Operator reserves the right to update or modify this Agreement or any part thereof at any time or otherwise change the Service without notice and the User will be bound by such amended Agreement upon posting. Therefore, the Operator encourages the User to check the terms and conditions contained in the version of the Agreement in force at such time. The User’s continued use of the Service shall be deemed to attest to the User’s agreement to any amendments to the Agreement.
15. APPLICABLE LAW, REGULATION ON DISPUTES
This Agreement is governed by the laws of Costa Rica.Any disputes arising under this Agreement that the User and the Operator cannot settle out of Court, are settled in first instance before the competent court of Costa Rica.
16. PROBLEM GAMBLERS
BIG2.WIN will provide all necessary mechanisms for problem gamblers to report themselves and will ensure that such individuals are denied access to the platform. We also offer assistance to those who believe they may have problems to identify their gambling issues and, if appropriate, seek counseling.
If there are any discrepancies, conflicts or inconsistencies between the original English version and the translated Chinese version of this document, the English shall be the governing and prevailing version.